If you encounter unexpected behavior when loading a page, check out the troubleshooting topics below.
Page loading indefinitely
Cause 1 - Cache Issue
[get hard_reload]
If the problem persists, wait 2 minutes and try again.
Cause 2 - Large Number of Records to Look Up
On some pages, such as the Inventory page or the Product Listing page, there are many records that need to be looked up before the page fully loads. During times of peak volume, the lookup may be a bit slower than usual. Wait a few minutes and try again.
Getting sent back to the Select Facility page ("Please choose a facility" error) when clicking a link
If you have multiple browser tabs running MJ Platform and then switch to another facility, or just open a facility, it synchronizes all those tabs with the correct facility before allowing further actions.
If you try to use the system before the synchronization is complete (which can sometimes take several seconds), you will receive this error. Wait a few seconds after selecting a facility before doing anything else.
Cannot access any page on MJ Platform
Cause 1 - Internal Server Issue
There may be an issue on our end. Check out the Status Page to see any known issues.
Cause 2 - Software or DNS Cache Out of Date
First, ensure you are using the latest version of Google Chrome.
Next, try to flush your DNS cache:
Windows users:
On the keyboard, press Windows
+ R to open the Run dialog, then type cmd into the field and click OK. This opens the Command Prompt.
Type the following, then press Enter on the keyboard:
ipconfig /flushdnsTry to access MJ Platform.
Mac users:
One the keyboard, press command ⌘ + spacebar to open Spotlight.
Type Terminal, then double click the top hit to open the Terminal application.
Type the following, then press return on the keyboard:
sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder
Try to access MJ Platform.