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If you are experiencing login issues with Leaf UT, try the following troubleshooting steps.
Clear the browser cache for the site
It may be the case that conflicting cache data is present.
[get hard_reload]
Ensure the time zone on your computer is correct
If the time or time zone on your computer is incorrect, it will prevent the SSO authentication from working properly. You can fix the issue by opening your date and time settings and making the appropriate adjustments.
Windows users:
On the keyboard, press Windows
+ R to open the Run dialog, the type timedate.cpl and click OK.
This opens a window allowing you to adjust the date and time.
Flush your DNS cache
Use the command prompt to clear your DNS cache.
Windows users:
On the keyboard, press Windows
+ R to open the Run dialog, then type cmd into the field and click OK. This opens the Command Prompt.
Type the following, then press Enter on the keyboard:
ipconfig /flushdns
Log back into Leaf UT.
Mac users:
One the keyboard, press command ⌘ + spacebar to open Spotlight.
Type Terminal, then double click the top hit to open the Terminal application.
Type the following, then press return on the keyboard:
sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder
Log back into Leaf UT.