Use these steps to activate BioTrack for an MJ Platform facility in Puerto Rico.
You must have the Manage State Integrations permission. Before starting, obtain the facility’s BioTrack username, password, UBI/license number, and location number.
Before activation
Confirm that:
Every active product has a strain assigned, except products in the Unmedicated and Waste categories.
Every non-Waste product subcategory containing products is mapped to a BioTrack inventory type.
The facility has at least one valid inventory location.
The BioTrack credentials and facility information are correct.
Activate BioTrack
Select the facility you want to configure.
Go to Facility Setup → Manage State Integration.
Select BioTrack as the integrator.
Enter the required configuration:
Username
Password
State: Puerto Rico
UBI
Location Number
Training Mode: Select No for a production facility.
Setup Mode: Select No to request activation.
Review Require Patient Card Lookup. This setting may be read-only; contact MJ Platform Support if it needs to be changed.
Select Save or Continue.
MJ Platform checks the BioTrack connection and validates the facility’s product, category, and waste configuration. When the prerequisite checks pass, an initial background process sends facility locations and synchronizes partner information with BioTrack.
Important: Activation also enables required facility settings, including waste package tracking. If no waste location has been configured, MJ Platform assigns an inventory location automatically. Review the facility’s Waste & Destruction configuration after activation to ensure the assigned location is appropriate.
If the facility remains in Setup Mode
Setup Mode prevents MJ Platform from communicating with BioTrack and restricts integrated actions. Review any warning displayed after saving.
Common activation blockers include:
Active products without an assigned strain
Product subcategories that are not mapped to BioTrack inventory types
An incomplete Waste & Destruction configuration
Incorrect BioTrack credentials or facility information
Correct the reported problem, return to Manage State Integration, set Setup Mode to No, and save again.
If Setup Mode remains enabled—or if it is disabled but BioTrack transactions are failing—contact MJ Platform Support with the facility name and exact error message. Do not include the BioTrack password.
FAQ
Already connected to BioTrack and need to update your password?
See PR Troubleshooting: Can’t Check in Any Patients for instructions on resetting your BioTrack password, updating it in MJ Platform, and verifying the connection.