This article will not render properly in this window. View the full article by clicking the [↗] button above.
If you try to check out an out-of-state patient and the checkout fails, use the API Reporting Log to view what the error is, and then perform the troubleshooting steps below.
Check the Error in the API Log
Open the App Drawer, expand the Integration menu and click Api Transactions.
In the top section, enter the date you experienced the error into the Report Start Date and Report End Date field.
Click Get Report. All reports for that day will appear in the results.
Click View Details for the Failed - 422 error that occurred at the appropriate date and time.
Search the report for the Data Received section and check the "error" field to see what the error is. If the error is Patient Portal API call not unsuccessful. Patient was not found, continue to the troubleshooting steps below.
Possible Cause and Solution
If an out-of-state patient is trying to purchase Flower product, they require a local doctor recommendation. Update the patient's profile to include the recommendation number specified on the certificate. It starts with "T" and can typically be found at the bottom of the recommendation form.
Note: Follow these steps only if the patient has a recommendation form from a doctor to purchase Flower.
Open the App Drawer, expand the People menu and click Patient List.
Select the patient from the list, then click Modify Patient.
Check the Patient Information section:
Ensure that Out-of-State is selected from the In-State drop-down menu.
Ensure that Doctor Recommendation is selected from the Identification Method drop-down menu.
In the Documents section, enter the ID from the certificate into the Medical Marijuana Id field.
Click Save.